This Total Economic Impact™ study of Sprinklr Modern Care highlights significant business benefits, including cost savings and increased agent productivity. Key benefits include avoiding additional agent hiring costs ($2.1M), improved agent productivity ($67.5K), and a reduction in training expenses ($27.3K). Sprinklr’s unified platform leads to enhanced customer satisfaction, incremental profits, and eliminated legacy tool costs, generating a 210% ROI with a net present value (NPV) of $1.73M. The payback period is less than six months.

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