Case Study: HM Prison Service Changing HR on the inside 2 In Brief Who? Her Majesty’s Prison Service - over 48,000 staff and an annual payroll of more than £1.4billion. What? Design and management of an organisation - wide business change process to implement a new shared service for Finance, Procurement and HR implementation for a new -look HR operating model across 130+ locations. How? We developed a business change strategy

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