Case Study: Transport for London Driving integration through Shared Services 2 Twice the speed, double the benefits Transport for London (TfL), created in 2000 as the integrated body responsible for the Capital’s transport system, is responsible for London’s buses, Underground and the Docklands Light Railway (DLR). In addition, it manages much more including tram and river services, a 580km network of main roads and all of London’

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