CASE STUD Y CASE STUD Y 1 Lexalytics, Inc., 320 Congress Street, Boston MA 022210 USA | 1-800-377-8036 | www.lexalytics.com | | COMPANY: Biogen FOUNDED: 1978 EMPLOYEES: 5,000+ REVENUE: $13.45 Billion (2018) INDUSTRY: Biotechnology MISSION : To discover, develop, and deliver worldwide innovative therapies for people living with serious neurological and neurodegenerative disease WEBSITE : www.biogen.com The Medical Information Department (MID) at Biogen Japan, a major biotechnology company, fields and responds to questions from patients, physicians and others. When a person calls into the MID, their calls are routed to operators who draw on a large Frequently Asked Questions (FAQ) spreadsheet, product information brochures (PIBs), Summary of Product Charac

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