VOZIQ draws on Lexalytics to add key differentiation to predictive customer churn models
VOZIQ draws on Lexalytics to add key differentiation to predictive customer churn models
1 PagesCASE STUD Y Lexalytics, Inc., 320 Congress Street, Boston MA 022210 USA | 1-800-377-8036 | w w w . l e xal y tic s . c o m © 2019 Lexalytics, Inc. | Voziq Case Study v2 VOZIQ draws on Lexalytics to add key differentiation to predictive customer churn models THE MISSING PIECE FOR PREDICTIVE CUSTOMER RETENTION VOZIQ offers a suite of Predictive Customer Retention and Customer Experience Management solutions and services for contact and call centers. Organizations rely on VOZIQ to improve customer experience, lower costs, and reduce customer churn. Traditional churn prediction models rely on data gleaned from transaction histories and demographics but fail to incorporate dynamic consumer-generated input with real customer needs, wants, wishes and feelings. VOZIQ turne
