Healthcare IVR Case Study | www.voxgen.com A more human IVR delivers ROI in just 7 months for healthcare clinics chain | www.voxgen.com CUSTOMER A major US-based chain of healthcare clinics. THE SITUATION Skilled agents were spending a significant amount of time responding to basic information requests, meaning callers that genuinely required personal assistance faced long wait times. WHAT VOXGEN DELIVERED A customer-centric IVR that

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