Customer satisfaction figures soar with new self-service IVR application | www.voxgen.com Retail Pharmacy IVR Case Study | www.voxgen.com CUSTOMER A major US-based pharmacy chain. THE SITUATION For the retail pharmacy chain, repeat calls are a big deal - with 70% of all calls being repeats within the same month, largely due to prescription renewal. But, when customers made these calls, the experiences they received were a far cry fr

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