Callers get faster answers at lower cost, thanks to streamlined IVR Insurance IVR Case Study | www.voxgen.com | www.voxgen.com CUSTOMER: A major US-based insurance provider. THE SITUATION An expensive “natural-language” IVR had been neglected, and was unable to get callers the help they needed. Customers were left feeling frustrated and confused, an experience that was undermining the insurer’s “helpful and people-friendly” brand ima

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