Case Study
Health System Creates a Consistent Check-In Experience for Their Patients
678.738.1120 | sales@clearwaveinc.com | clearwaveinc.com © 2020 Clearwave Corporation clearwave “The average check-in time at the kiosk is just over two minutes. A registrar can not work that fast with a high level of accuracy, but our kiosks can.” Jeri Pack CHAM, Director, Revenue Cycle Solutions | Baptist Health Baptist Health, located in Montgomery, Alabama, is comprised of three hospitals, one outpatient cancer center, five outpatient imaging centers, one outpatient surgery center, as well as multiple physician groups and breast health clinics, which collectively operate on six different scheduling/billing systems. Solving Some Large Issues In 2012, the health system recognized the following issues impacting its revenue cycle and registration process: • High deductible