A global health insurance call center revamped its onboarding process by adopting a blended learning model through Intrepid. The solution replaced an 18-week in-person training with a flexible approach, including virtual instructor-led training (VILT) and role-specific modules. This reduced onboarding cycle time by 15%, saving millions annually, and increased training availability and engagement. Intrepid's intuitive platform enabled seamless management of global cohorts, boosting instructor productivity and accelerating adoption across roles. Learners consistently praised the engaging experience, better preparation, and practical learning that enhanced job readiness, delivering thousands of hours of added productivity.

Join for free to read