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The State of Customer Outreach

The State of Customer Outreach

TruContact
Pages 15 Pages

TOP TEN FINDINGS FOR INSURANCE Introduction Today, there seem to be limitless types of insurance for consumers, including home, auto and health insurance. Confronted with calls from countless vendors, known and unknown, consumers are wary of fraudulent schemes. Neustar, a TransUnion company, commissioned Forrester Consulting to update our original 2019 study on the current state of outbound contact channels and solutions. Forrester conducted an online survey with 455 US business and IT decision-makers responsible for outbound call experience to explore this topic.

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