Health Insurance Call Center Onboarding Adds Thousands of Hours of Productivity to the Business
Health Insurance Call Center Onboarding Adds Thousands of Hours of Productivity to the Business
2 Pages1 SITUATION • Highly distributed global locations • Rigorous, 18–week role-based training • 100% in person training model • Large team of skilled facilitators required to travel constantly to operations locations SOLUTION • Blended learning model enables new hires to learn at their own pace and connect regularly with facilitator for VILT events • Includes general and role-specific training • Leverages Intrepid platform for cohesive and intui
