Health and Wellness Benefit Provider Boosts CSAT to Over 94% within Two Years by Leveraging Agent AI and Chatbots
Health and Wellness Benefit Provider Boosts CSAT to Over 94% within Two Years by Leveraging Agent AI and Chatbots
3 PagesResultsCX helped a health and wellness benefit provider boost Customer Satisfaction (CSAT) to over 94% within two years by implementing agent AI and conversational chatbots. These solutions empowered agents and engaged over 15 million Medicare Advantage members effectively, improving awareness and utilization of supplemental benefits. By streamlining member interactions and enhancing support efficiency, ResultsCX enabled the client to drive better healthcare outcomes and member satisfaction through innovative AI-driven engagement.
