ResultsCX helped a U.S. gaming retailer boost Net Promoter Score by 30% and CSAT by 17% during the holiday rush through conversational AI and advanced analytics. By integrating the proprietary Support Prediction platform, ResultsCX enhanced agent training and support, enabling new hires to handle calls more effectively. This approach optimized per-transaction costs, improved customer experience, and elevated overall agent performance, ensuring consistent service quality amid peak seasonal demand.

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