ResultsCX helped a leading telecom giant achieve 50% faster agent onboarding and a 20% reduction in average handling time within just two months by deploying AI-driven Agent Assist solutions. These tools provided agents with real-time, relevant data and next-best-action guidance, enabling quicker, more accurate responses. This partnership enhanced agent productivity and consistently delivered superior personalized customer experiences across multiple touchpoints, empowering the telecom provider to meet growing customer demands efficiently.

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