Case Study ON THE NICE SOLUTION ABOUT CITY FURNITURE City Furniture is one of the largest home furnishings and accents retailers in Florida, with 29 showrooms around the state. The company is expanding its presence, which has also resulted in rapid growth for its contact center. More than 120 agents handle a wide variety of interactions for both internal and external customers, including questions about furniture deliveries, warranty claims, e-commerce sales and more. CUSTOMER PROFILE City Furniture is a Florida-based retailer that sells home furnishings, mattresses and home accents. WEBSITE www.cityfurniture.com NICE CXone SOLUTIONS y CXone Omnichannel Routing y CXone Workforce Management y CXone Quality Management y CXone Performance Management RESUL TS ACHIEVED y Increas

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