CUSTOMER SUCCESS STORY HARNESSING DATA TO BETTER SERVE CUSTOMERS WITH A 360-DEGREE VIEW The data-driven transformation for telecommunication organizations hinges on being able to manage the wealth of data coming in from various channels. This includes analyzing call center records, processing billions of events daily to improve network performance, and launching new services based on analysis of sensor data from IoT and connected devices. With the onset of 5G, the next generation of mobile broadband, these networks will power devices and send data as the next level of transformation for telecommunications organizations. Challenge Telecommunications companies have the ability to do predictive reporting, but they don’t always have a comprehensive machine-learning strategy to enable and under

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