With more than 100 care locations, Cone Health is one of the largest and most comprehensive health networks in the Greensboro, North Carolina, region. The health system has been recognized for excellence in patient safety, with the Leapfrog Group awarding multiple hospitals with “A” grades in 2020 and 2021, and CareChex ranking Cone’s hospitals in the nation’s top 10% for patient safety in 11 clinical categories. The Challenge Patient interviews don’t always yield the best results and external medication history sources often don’t provide the detailed information clinicians need before medication reconciliation. To gather missing information, it’s common for clinical staff to make numerous calls to local pharmacies during medication reconciliation at admission.

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