Copyright © 2018 CognitiveScale. @CognitiveScale | cognitivescale.com CUSTOMER A Global 100 consumer packaged goods (CPG) company with over 10,000 employees who manage supply chain functions. PROBLEM The company experienced support and call center costs of $20 million annually. Processing a single support ticket can cost between $35 to $100, not including hidden productivity losses for affected employees. To complicate matters, documentation generated by new projects and their ongoing support is typically vast, unstructured, and scattered across multiple systems. The result is an expensive and bleak self-help experience for employees who tend to escalate support requests. SOLUTION The company addressed their support challenge with AI-powered Guided Service from CognitiveScale.

Join for free to read