Guardian Provides Exceptional Remote Customer Service The Intelligent Cloud Contact Center Company Profile Guardian Protection Products is a leader in the furniture protection industry. The company provides a broad range of high-quality furniture protection products, plans, and repair services. Industry Retail/Insurance (Furniture) Website www.guardianproducts.com/about Challenges • Unreliable technology that resulted in excess downtime • Providing real-time service across channels • Inability to shift and manage a remote workforce Solutions • Inbound • Supervisor Plus • Agent Desktop Toolkit Plus • Workforce Management Benefits • Cloud-based system that enables positive customer service • Powerful integration capabilities that enable Guardian to integrate with its CRM techno

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