White Paper Copyright © 2020 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbidden. Bridging the Work-at-Home T rust Gap with Interaction AnalyticsCOVID-19 has brought many challenges to businesses around the world, none more so than how to resolve customer issues when physical distancing and employee safety are of paramount importance, both legally and morally. The business case for a work-at-home agent (WAHA) model has never made more sense than it does today, and WAHA looks to be a key part of any customer service strategy for the near to midterm future, if not permanently. However, to be most effective, a WAHA approach requires much more than outfitting home-based employees with a computer and phone. It needs an appr

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