For Banks, Holiday Season is Go- Time: Exceptional Service, Tailored to Fit Financial institutions have always known that during the October through February time period, service volumes go way up; what they haven’t known is that there is a better way to handle them. For this institution – one of the world’s largest – inbound support volumes increased as much as 200 percent. This financial services leader was saddled with outdated staffing

Join for free to read