Overview This customer is one of the largest mining companies in the world, with operations in 30 countries. Challenge The company had worked hard to estab- lish a robust IT infrastructure. NetIQ® Identity Manager and Access ManagerTM provided authentication and authorization for a suite of business-critical applications. However, with the company becoming more globalized over time, it wanted to extend its IT infrastructure to achieve more control over the flow of informa- tion throughout its global operations. With 100,000 geographically dispersed us- ers, and a highly complex and heterogeneous IT environment, it also needed to improve its IT processes, as a spokesperson explains: “Provisioning new user accounts would take at least a week and we wanted to improve this so t

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