Gogo: Innovation Leads to Collaborative On-Call and Incident Accountability As the leader in in-?ight connectivity to airlines around the world, it’s no wonder Gogo strives to use best practices across their entire organization. When you’re known for creating an innovative service, you focus on developing and managing the internal process in the same manner. Accordingly, when a cloud DevOps engineer joined Gogo and saw room for improvement, he wasn’t saddled with opposition from upper management to make smart changes—he went straight to work. “When I started it was a chaotic environment,” explains the cloud DevOps engineer. “People were chasing each other around trying to pinpoint problems within the software. Sometimes it felt like everyone was running around like crazy trying to solve an

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