Blue Sentry IT: Incident Management in a Distributed NOC
Blue Sentry IT: Incident Management in a Distributed NOC
5 PagesBlue Sentry IT: Incident Management in a Distributed NOC Michael Handa, Executive Director of Managed Services at Blue Sentry IT, an AWS Managed Service Partner, leverages the power of VictorOps both internally and with clients. Blue Sentry’s NOC uses VictorOps as a platform of engagement for on-call scheduling, escalations, and real-time collaborative incident response. With a fully distributed workforce, on-call incident management needs to o?er visibility and collaboration tools to people across multiple geographic locations. Blue Sentry IT takes this a step further by managing incidents internally, as well as o?ering managed services to external parties. So, Michael Handa has his fair share of experience responding to and remediating issues. Where It All Began Michael joined Blue Sentr
