Global Department Store Chain Ensuring positive customer experiences amid change Challenge Many retailers have made major shifts to online-only sales strategies amid the COVID-19 pandemic, with sales from most brick-andmortar indefinitely put on hold and the need for reliable e-commerce environments even more essential. One Rocket UniVerse customer, a global luxury retailer, is no exception. They found their connection pools maxing out despite their efforts to shift and augment their online portal as orders poured in. Results To manage the influx of online sales, the company turned to the Rocket MultiValue team to request additional licenses and provide more bandwidth. Within 30 minutes of the initial request, we were able to provide enough additional licenses to ensure cu

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