Glamorgan Spring Bay Council in Tasmania faced challenges with their outdated phone system that was expensive, designed for a larger business, and included costly services they rarely used. They needed to modernize and update their hardware to better serve constituents efficiently. Although detailed specifics on the chosen solution aren't stated in the search results, GoTo's cloud-based telephony platforms would typically address such issues by replacing legacy systems with scalable, flexible, and cost-effective communication tools, improving phone system management, reducing costs, and enhancing service delivery to residents, businesses, and visitors. This aligns with common solutions observed in recent GoTo customer success stories across similar public and private sector organizations.

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