GETTING PROCESS IMPROVEMENT DOWN TO A SCIENCE
GETTING PROCESS IMPROVEMENT DOWN TO A SCIENCE
2 Pages©2021 iGrafx, LLC. All Rights Reserved. Case Study The Story A major steel processor in the United States, whose products are used in a wide range of industries—from hardware and office-furniture manufacturing to electrical control, construction, agriculture, and a host of others. The largest segment of its customers operates in the automotive sector. Ron Proper is the Senior Quality Engineer at the steel processing facility. A former ISO lead auditor, Proper has extensive practical knowledge of the relationship between process and productivity. It’s no surprise, then, that Proper was the driving force behind the processing facility’s adoption of the iGrafx tool as a process- improvement methodology. “We needed an approach for dealing with process issues analytically and statistica
