UNCOVERING THE RELATIONSHIP BETWEEN TRANSFORMATION AND PROCESS MANAGEMENT June 2020 Principal Analyst Charles AraujoOrganizations seem to have everything to gain and almost nothing to lose by integrating their transformation and process management initiatives. Doing so will naturally create visibility and transparency that will deliver improved efficiency, better customer experiences, and lay the groundwork for future transformation efforts. Moreover, successful integration efforts not only deliver benefits beyond their respective initiatives, but also increase the impact of the initiatives themselves. BIG PICTURE THE17 OUR METHODOLOGY & ABOUT THIS REPORT 15 CONCLUSION 13 THE ROAD TO RESULTS 10 THE DRIVERS OF POSITIVE IMPACT 8 THE IMPACT OF TRANSFORMATION AND PROCESS MANAGE

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