Getting process documentation right
Getting process documentation right
3 PagesCase Study: T echnology Getting process documentation right By taking a turbocharged approach a global software maker gains a streamlined, standardized view of the corporate tasks that make it tick. Having brought the benefits of cloud-based automation to companies around the world, a global software giant sought similar efficiency and insight for its internal process documentation. The company’s business units struggled with outdated documentation for thousands of vital corporate tasks, everything from travel and expense reports to statements of work and credit memos. Each region’s accounting, payroll and HR functions tracked processes in its own way. Documentation ranged from Microsoft TM Word files to spreadsheets to Microsoft TM Visio charts. There was no global vie
