©2021 iGrafx, LLC. All Rights Reserved. Case Study Background Metals Processing Company has been in business for over 35 years, manufacturing formed metal products for agriculture, construction and other markets in the US and internationally. Starting with one location, the company grew organically and added production locations in key markets in the US. The Challenge While the business was strong, customers were exerting pressure for new capabilities and increased levels of service, and management was looking for opportunities for improvements. The primary goals were to get all divisions and departments to work together more efficiently and efficiently, and adopt or adapt best practices across locations. Mike, one of the Division Managers, summed up the organizational challenge,

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