Genesys Helps Korea Expressway Drive Customer Service Improvements SUCCESS STORY AT A GlAnCE Korea Expressway Corporation www.ex.co.kr Industry: Public Sector Managed Road network: 4,000 kilometers (2,485 miles) number of Agents: 40 currently at one location Korea Expressway constructs and manages high-speed toll roads. The company needed a better way to handle inquiries from the public, and therefore turned to Genesys and local busin

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