Workforce management tools are increasingly incorporating employee experience features to enhance worker satisfaction, particularly in contact centers with high attrition rates. These tools, such as Webex Thrive Reset, Genesys Experience Index, Lattice, and Microsoft Viva, focus on employee well-being by offering personalized support, real-time feedback, and engagement metrics. They help reduce stress, improve productivity, and create a more positive work environment. By integrating employee satisfaction with customer service metrics, these tools empower organizations to retain talent, boost performance, and create a healthier, more engaging workplace culture.

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