While the pandemic may have forced enterprises to transform how they function internally, what remains unchanged today and in the future is the fact that “every company is in the people business.” This philosophy is certainly true across the customer service industry, which Genesys ® , a global leader in cloud customer experience and contact center solutions, knows firsthand. The company’s technology enables businesses across the globe to deliver highly personalized, empathetic customer experiences across every touchpoint. While Genesys provides the technological foundation for enterprise contact center resources to successfully interact with customers via virtually any channel, delivering a satisfying customer experience is rooted in the ability for consumers to connect seamless

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