www.talend.com ©Talend 2017 · EN The UK’s top supplier of liquid petroleum gas (LPG) and part of the SHV Energy group (turnover: €5 billion), Calor Gas provides heating, cooking and energy solutions to domestic customers UK-wide and also energy solutions to the heating, catering, agriculture and transport commercial sectors. Focus on customer needs to increase retention, profitability and lifetime value Calor Gas faces fierce competition. “A big regulation change that came in fairly recently is that our domestic customer contracts cannot be more than two years in length because the government wants to increase the amount of change that customers do and would like to see a churn rate of 8%. So as customers approach the end of their contract, we write and ask them to re-sig

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