Background BT is the leading global communications service provider. They combine their global strengths in networking, cloud-based unified collaboration, hybrid cloud services and security with their deep expertise and global delivery model to be a trusted partner for their customers. Prognosis is the strategic tool of choice for BT’s Global Services division to provide proactive performance management to their managed service customers since 2016. Challenges Moving to the cloud is often perceived as risky and when organisations migrate it’s important to ensure performance meets expectations and is able to keep up with new demands. As BT customers began moving from on-premises enterprise solutions to managed cloud services they required high level insights on the c

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