Insightful and effective Wipro was tasked to manage a multi- national company’s global Cisco IP telephony system. This meant bringing the right combination of products and service expertise to create a solution. The first challenge Wipro faced was to monitor the performance of its client’s global V oIP infrastructure and assess its impact on voice quality. Wipro’s client had been experiencing voice quality problems for a while, but there was no way to correlate the impact network performance might be having. Prognosis for UC with more than a decade’s expertise on the front line of global companies offered the solution. Effective collaboration Wipro worked closely with IR Consulting to deliver the Prognosis Implementation Accelerator Service. The service delivers rapid in

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