INDUSTRY: Banking & Finance PROBLEM: Unable to identify issues outside of Cisco environment, across the broader ecosystem CHALLENGE: Monitor all integrated systems in one place SOLUTION: Prognosis for Contact Center, Prognosis for Unified Communications and IR Consulting Solutions BENEFITS: Single point of view for monitoring all systems, increased productivity , less incidences per week and faster turnaround on updates. Background One of the ten largest banks in the U.S. with over 85,000 employees. Offering a wide range of retail, small business and commercial banking products and services to more than 8 million customers through its extensive network of locations. Challenges The bank’s contact center used Cisco for voice infrastructure and other applications: V erint call

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