Background T elindus, is a leader in converged ICT and telecom services in Luxembourg. They provide comprehensive Unified Communications & Collaboration solutions to companies of all size and vertical. T elindus’ expertise includes public administrations, fixed and mobile telecommunications, ICT infrastructures, the cloud and cybersecurity. Challenges T elindus had a lack of visibility on what was happening on the customer side; waiting for customers to report issues. The limited troubleshooting capability and prolonged time to troubleshoot made resolving issues difficult. Limited reports available cemented the issues. “We didn’t have enough info to go deep and solve issues. With Prognosis we have tons of comprehensive reports for our engineers and comprehendible rep

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