247.ai partnered with a leading American mobile-first bank to reduce customer complaints by 63% through the innovative "Head Over Heels" training program. Facing rising emotionally charged interactions and agent burnout, 247.ai equipped agents with skills to manage difficult conversations with compassion and resilience. This program helped de-escalate tense situations, improve customer experience, and support agent well-being. The collaboration enhanced the bank’s service quality across its high-yield savings, credit building, and instant cash advance offerings via its user-friendly app.

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