Banking on Quality: How [24]7.ai Drove Customer- Centric Excellence Through a Refined QA Framework for a Digital Bank
![Banking on Quality: How [24]7.ai Drove Customer- Centric Excellence Through a Refined QA Framework for a…](/img/new-svg/webpage.svg "Banking on Quality: How [24]7.ai Drove Customer- Centric Excellence Through a Refined QA Framework for a Digital Bank")
Banking on Quality: How [24]7.ai Drove Customer- Centric Excellence Through a Refined QA Framework for a Digital Bank
2 Pages247.ai collaborated with a leading U.S. digital bank to refine its QA framework, driving customer-centric excellence. By implementing a concise quality scorecard and focusing on customer satisfaction metrics, 247.ai helped the mobile-first bank enhance its high-yield savings, credit building tools, and instant cash advances. This strategic partnership ensures the bank’s commitment to a seamless financial experience is met, optimizing service quality and aligning with evolving customer needs in the digital banking landscape.
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