Challenge Presented To adapt to the shifting retail paradigm, the client needed to transfer sales assets from a brick-and-mortar model to a virtual work-at-home model with the goal of providing a broader market of agents. This had to be accomplished in nine months. There were several hurdles to overcome: Brand partner/agents were concerned about fewer face-to-face interactions The brand partner wanted measurements in place to ensure support was present, signed on and secure Some agents were reluctant to make the transition; others could not because they did not have the appropriate internet or office environment at home Negative feedback about the transition had to be addressed Our Solution SYKESHome is a home-based, contact-center solution delivering a comprehensive suite of di

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