SYKESHOME MANAGES FINANCIAL PARTNER’S EXTREME PEAK SEASONS BY MAXIMIZING FLEXIBILITY Brand Partner Our brand partner provides financial management solutions that simplify the business of life for consumers, small businesses and accounting professionals. They reached out to SYKES for help supporting one of their flagship products, a best-selling tax preparation software for filing taxes online. With a broad customer base ranging from individual consumers and small business owners to tax practitioners and contractors, our client’s peak demand periods are incredibly fast-paced. In their words: “A year is a month, a month is a week, a week is a day, a day is an hour and an hour is a minute.” Challenge When it comes to providing customer care for financial services, supporting tax-filin

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