Friend James Accountancy firm expands with user-friendly and scalable VoIP phone system Organisation: Friend James (www.friend-james.co.uk) Introduction After taking on additional office space following a merger with a sole practitioner, Brighton-based chartered accountants Friend James required a new telephone system that could easily be extended to its new site. Already a valued Trident customer, the firm tasked the Swyx reseller with providing a creative and cost-effective solution. The challenge: Complexity & cost of extending traditional phone system at a second office Faced with the complexity and costs of extending its traditional telephone system to a new, second office, Friend James called in Trident to come up with a more flexible and cost-effective solution. They were looking f

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