Henley College Coventry Key Challenge: Poor communication and rising costs due to out of date phone system The College had an Avaya Index telephone system which had been out of manufacture for over 10 years. This meant it was no longer supported and parts were expensive and difficult to source. IT spokesperson for Henley College Coventry, Darryl Smith explains “The old PBX was at the heart of our communications system and received around 95% of all calls. But, because the model was discontinued and the operating system no longer supported we felt that we may be placing the College’s communications at risk” . ”Not only that but we had very limited voice mail. Messages could only be accessed via an internal telephone and only four messages could be processed at any one time, so with 200 u

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