Case Study
Security and Efficiency in Voice Communications Management
1 Fortune 500 network security provider Fortinet relies on telephony systems as a crucial part of its technology infrastructure. The company has grown very rapidly since its initial public offering (IPO) in 2009, with share value growing 1,244% in the first decade. Now Fortinet provides a suite of fully integrated, end-to-end security solutions for businesses of every size. Maintaining such a high growth rate demands a responsive customer support organization, as well as intensive employee collaboration. To perform well in both of these areas, Fortinet requires phone systems that are secure and redundant. Employees across the company utilize desk extensions day in and day out, and traveling sales staff require mobile telephony. In addition, three call centers around the world prov