Introduction Established in the UK in 1996 and headquartered in the USA, Omega World Travel (Omega Travel) has over 40 highly trained executives that deliver cost- effective travel management services to a prestigious list of corporate business clients. Its London operation is situated in the West End of London, adjacent to the London School of Economics. The company is one of the world’s leading business travel agencies and is ranked by Business Travel News as the third largest travel management company in the US and is featured in the top 20 in the UK. In addition to the UK, Omega Travel maintains a worldwide network of more than 100 wholly-owned offices, with offices in Japan, Guam, Bahrain and Romania. The challenge In order to stay competitive and offer the best possible service to i

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