CALABRIO ONE CASE STUDY Fortune 500 T elecommunications Services Company Leaves Verint, Sees Over 35% Improvement in Customer Satisfaction with Calabrio Introduction This case study of a Fortune 500 telecommunications services company is based on a November 2018 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. “The contact center groups managing their statistics have shown improvements since using Calabrio.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Used the following WFO solutions prior to selecting Calabrio: Verint Switched from their previous solution because of Calabrio’s: Lower total cost of own

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