Fortune 500 American Retailer Delivered High-quality Customer Voice Interactions Retail Operations backed by EQ Workshops, Customized OD Programs, and Performance Management Tools Client Profile A leading provider of consumer technology products and services with 1,000+ stores and over $50 billion in annual revenue, with whom [24]7.ai have been in a partnership for 7+ years [24]7.ai Customer Voice Operations • [24]7.ai BPO solutions Results Delivered • Speed to scalability for every support LOB 1 across sales, care, and tech support – 25 to 200+ headcount • Tremendous improvement in critical metrics achievement • We have been a preferred vendor consistently with our YoY 2 performance-driven results within the client’s vendor pool. • Achieved an overall improvement of 27% i

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