Case Study

Focus On Customer And Employee Engagement Leads To Dramatic Growth In Profits And Sales

Focus On Customer And Employee Engagement Leads To Dramatic Growth In Profits And Sales

Pages 4 Pages

1 Copyright © 2016 Gallup, Inc. Gallup® is a trademark of Gallup, Inc. All rights reserved. CHALLENGE FOR YEARS, A MULTINATIONAL RETAIL COMPANY’S PERFORMANCE MEASUREMENT SYSTEM focused on compliance measures such as process and scheduling audits. Most of its stores focused on excelling at short-term operational imperatives — generally imposed in response to some crisis — including raising audit scores, hitting category sales targets or reducin

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